Testimonials

Domestic Dealerships

I speak with my SDS on a weekly basis and he has helped me with serval things. The latest would be helping me put together my annual labor rate increase request to Ford Motor Company.

I have been able to see a sizable increase in my effective labor rate.

Steve Rivette

GREINER FORD LINCON

ANDREW SAVOY - SERVICE MANAGER

Cy gives us a lot of info and the data is very good for tracking progress.

We’ve seen better effective labor rates and more MPI up-sales

STANLEY FORD LINCOLN

BARRY FIELDS - SERVICE MANAGER

The weekly meetings and the ability of Cy to hit us right between the eyes and hold us accountable. Solve one problem at a time and move on to the next and then start over and find more dollars.

Increased 0.5 hour per customer pay RO and climbing along with $20-$35 in additional ELR.

STANLEY AUTO GROUP

JOHNATHAN JONES - FIXED OPS DIRECTOR

The daily report allows mw to quickly pinpoint invoices with issues.

Repair labor has increased @ 10 hr.

Steve Rivette

LAWTON CHRYSLER JEEP DODGE

RICHARD TOW - SERVICE MANAGER

Detailed information, and reporting, and overall knowledge and support with the suggestions on implementing process and getting results.

Gross profit both in customer pay, but also our warranty.

NORMANDIAN CJD

STEVE RODGERS - SERVICE MANAGER

Quick, efficient reporting. Mike Lange is one of the most knowledgeable automotive guys I have worked with in my career.

40 to 50k lift in service gross.

CERRITOS DODGE

MIKE WHITEHOUSE - SERVICE DIRECTOR

Allows us to drill down into different segments of our business, and find real opportunities for improvement.

We have grown over 20% in the last 24 months after we started our commitment to our monthly web calls with Carol.

Steve Rivette

TOWN EAST FORD

ANTHONY DIMOLA - SERVICE MANAGER

The accountability and tracking that I can watch as a department and individually for each advisor.

Our effective labor rate has increased almost $20 over last year and advisors are more aware of their #'s and where they need to be.

STANDLEY FORD PILOT POINT

RAMSEY DAVIS - SERVICE MANAGER

The coaching sessions are very beneficial for my service manager, who has been with the company most of his career. It’s easy to get stuck in a way of doing the job and running the shop. Mark opens us to alternate (data driven) ideas to get more out of the team for the benefit of the customer and helped increase our ELR compliance.

STANDLEY FORD - GILMER

WESLEY EDGE - SERVICE MANAGER

First and what I feel most important is pricing policy. It holds the advisor accountable for properly charging our customers. We implemented a new pricing grid and our overall effective labor rate has gone up roughly $20.00 per hour.

Steve Rivette

BARRY SANDERS SUPERCENTER

TODD CLARK - SERVICE MANAGER

Ease and speed of access to financial data and great for training my new managers. Building Labor Grids, we’ve increased our ELR.

PATRIOT BUICK GMC

JAMES FREEL - SERVICE MANAGER

Import Dealerships

Answers any questions we have and reviews areas we may not focus on, makes sure we are not missing opportunities.

Helped us increase ELR and gross profit!

Steve Rivette

KENT FERGUSON

SERVICE MANAGER - HONDA OF FORT WORTH

In-depth reporting. Coaching helps bounce ideas off qualified and knowledgeable consults who often offer alternative ideas.

Helped increase ELR = Increase in labor gross.

GASTONIA NISSAN

KARL ZAENGLE - SERVICE MANAGER

I love my coach for starters, and I love the reporting and drill down capabilities.

We have sustained continuous growth in grosses and ELR.

JOHNSON CITY TOYOTA

SCOTT FERREL - SERVICE MANAGER

Easy access to the numbers. The calculations are performed for you. I learn something every meeting. Looking at the numbers at a different angle.

Increased ELR and a direct increase in gross.

Steve Rivette

JOE COOPER AUTO GROUP

ROBERT - TROUPE - SERVICE MANAGER

If it has happened in our industry, they have seen it. I've NEVER had a problem that Mark didn't have a fix for, NEVER.

We have moved our CP ELR nearly $20.00 after bring Mark on board, which allowed me to move my internal labor rate $15.00, and we are about to request a warranty labor rate of $15.00.

ROGERS & ROGERS TOYOTA

GARY BENSON - GIXED OPS DIRECTORY

The ability to analyze the data at the click of a mouse, and the coaching calls.

The gross amount for fixed operations has continued to increase during the past 12 months, with multiple store records being broken.

HONDA MORRISTOWN

GARETH ROWLANDS - SERVICE MANAGER

Changes have been very positive but since signing and we've seen significant increases in total CP RO's, $/RO, and ELR. Has helped us dial it in much faster while still showing opportunity to capitalize ever more. Detailed and valuable information that is in real time.

Steve Rivette

PORT CHARLOTTE HONDA

BRIAN IRVIN - SERVICE MANAGER

The training that Mike provides us. also the way I can keep track of labor dollars.

Gross always increasing.

PENSKE HONDA ONTARIO

KEITH DONLEY - SERVICE MANAGER

Carol helps me with lots of good ideas to help me track and make more money.

Helped me move my labor rate up has helped a lot.

VAN HYUNDAI

DAROLD OHLEMACHER - SERVICE MANAGER

Changes have been very positive but since signing and we've seen significant increases in total CP RO's, $/RO, and ELR. Has helped us dial it in much faster while still showing opportunity to capitalize ever more. Detailed and valuable information that is in real time.

Steve Rivette

NORM REEVES VOLKSWAGEN

BRIAN IRVIN - SERVICE MANAGER

The training that Mike provides us. also the way I can keep track of labor dollars.

Gross always increasing.

RAY LAETHEM MOTOR VILLAGE

DAVID OKONOSKI - GENERAL MANAGER

Luxury Dealerships

To understand what is really going on in our shops. To maximize our labor rates. Where to raise our prices.

I now have data that I could never have. It was a bit of a guess.

Steve Rivette

CERRITOS INFINITI

CHRIS BARTHEL - SERVICE MANAGER

Find areas of improvement for sales coaching and to capture more income.

Areas to increase labor rates to stay competitive with other Audi dealers. Areas to improve sales/ salesmanship

AUDI SUGAR LAND

DANIEL MENDEZ - SERVICE MANAGER

I have increased ELR accountability to consultants and technician and a warranty labor rate increase.

Reports, I can easily find information about my repair orders. My SDS is awesome can't tell you how much he does and helps.

LEXUS OF MADISON

ERIC BROWN - SERVICE MANAGER

We have increased our CP ELR and with the warranty tool we secured a increase in warranty ELR. The tool has helped training advisors and making them aware which has also increased out bottom line.

Columbia Honda

John Wills – Service Director

The information you get from reporting, info at your fingertips.

I have seen better grid utilization and much better customer pay effective rate.

Steve Rivette

Northside Lexus

Todd Sylvester – Service & Parts Director

Helps me control my Grid penetration. Carol is great always helpful and positive. She never makes you feel like can't ask her any questions.

Keeps my ELR where it needs to be, by holding Advisors accountable for changing grid pricing.

Hennessy Lexus of Atlanta

Kenny Smith – Service Manager

I like being able to drill down to trouble areas that would otherwise get lost in the numbers. Mark is fantastic. He is knowledgeable but also completely understands the walk of a Service Manager. It makes learning from him effortless and enjoyable.

Hoffman Lexus

Craig Tracey – Service Manager

I have increased ELR accountability to consultants and technician and a warranty labor rate increase.

Reports, I can easily find information about my repair orders. Thom is awesome can't tell you how much he does and helps.

Steve Rivette

Germain Lexus of Easton

Cindy Lentz – Service Manager

We have increased our CP ELR and with the warranty tool we secured a increase in warranty ELR. The tool has helped training advisors and making them aware which has also increased out bottom line.

Steve Rivette

Sewell Infiniti of Ft. Worth

Curtis Roberson – Service Manager

Being able to track #'s and some of the reports is what I like best.

Helped with warranty increases.

Steve Rivette

Westside Lexus

Jeremy Reardon – Service Manager