Fixed Operations
Profitability
Systems

For the 21st
Century

Schedule a meeting today

Our Philosophy

You CAN NOT manage results. You CAN manage people's behavior.

All behavior generates some results. Doing enough of the right behavior correctly will generate the results you want.
Determine what the right behavior is; then manage the behavior and the results will be there.

Every professional athlete has a coach to analyze their performance and make them better. So what’s the link between Data Analysis & Performance Improvement?

Our Service Development Specialist are all service operations and process experts. Each will help guide you towards improving your management skills and profitability beyond your current expectations. In today’s competitive environment our retail experienced Service Development Specialist are a "must have".

Our Training Center

The ROAMS on-line Training & Support Center provides extensive additional resources that are available 24/7 at your convenience.

Support at all skill levels

Whether you’re just starting out as a Service Manager, or are responsible for a national organization, our support structure provides resources to benefit industry professionals at all skill levels and tenure.

800-948-9377

Visit pattern designed to produce maximum effectiveness and ROI.

Initial kick off phase followed by ongoing two or three day visit cycles. Schedule cycles can be monthly or quarterly to accommodate your schedule.

ROAMS Technology and Remote Coaching will be leveraged to help train management for ongoing accountability after onsite cycles have ended.

800-948-9377

Dealer and General Manager Workshops

2 Day Seminar held in Las Vegas, Nevada

Some of the topics covered:

  • Bridging the Gap by learning how to apply your Front-End knowledge to the Service Department.
  • Stop trying to manage results…MANAGE BEHAVIOR.
  • Coaching your service manager into becoming a sales manager.
  • Help your service manager guide their team more effectively.

Service Management Workshops

2 Day Seminar held in Las Vegas, Nevada.

Some of the topics covered:

  • Stop trying to manage results…MANAGE BEHAVIOR.
  • How to get Techs to increase their production…and have it be THEIR IDEA.
  • Your Service advisors are sales people… learn how to coach them accordingly.
  • Learn how to use ROAMS Technology to identify low hanging fruit.

Testimonials

First class sales analysis, top notch manager and advisor coaching.
An increase of $40 CP effective labor rate for a monthly average of 1600 CP hours over the last 3-4 years is significant.

Steve Rivette

STEVE RIVETTE

SERVICE MANAGER - DAVID MAUS

The coaching sessions are very beneficial for my service manager, who has been with the company most of his career. It's easy to get stuck in a way of doing the job and running the shop. Mark opens us to alternate (data driven) ideas to get more out of the team for the benefit of the customer and helped increase our ELR compliance.

RAY LAETHEM MOTOR VILLAGE

DAVID OKONOSKI - GENERAL MANAGER

I’ve increased MPI usage, increased dollars per repair order, grid penetration, warranty labor increase.
Key Performance Indicators in one spot plus recommends we try other detail reports. Helps point out the good talking points as well as areas of opportunity.

RAY LAETHEM MOTOR VILLAGE

DAVID OKONOSKI - GENERAL MANAGER

TECHNOLOGY TO MAKE YOUR LIFE EASIER

The purpose of our technology is managerial efficiency. Nothing can replace a manager’s gut instinct, but the ability to dive into all the different facets of the service and repair business has created a need for managers to know more and know it faster than ever.

Go Green!
  • Reduce the amount of time it takes to find your information.
  • Reuse the best managerial practices from other top managers.
  • Reduce the paper you waste on reports.
1

IDENTIFY THE OPPORTUNITY

2

UNDERSTAND THE OPPORTUNITY

3

PRESENT THE OPPORTUNITY

4

LINK THE OPPORTUNITY TO BEHAVIOR

FIXED OPERATIONS EXPERTISE

Harness the power of a general manager or dealer in fixed operations. Upper management and service management can now be on the same page about where the opportunity exists and how to capture it.

  • Cutting edge technology access your data anywhere you have internet access in seconds.
  • Intuitive user experience so any new manager can pick up our technology and run at light-speed.
  • Customizable experience with dashboards, automated reporting, and integrated training center.
  • PC, Mac, Tablet, and Smartphones are all supported for your convenience.

THE RIGHT INFORMATION
MAKES YOU THE SMARTEST

You can answer any question about your department in seconds, making you the smartest manager in the room.

You will now have an extra hour per day of free time to better manage your department.

Identify hidden profit leaks that will have your 20 group and dealer wondering how you did it!